Last updated: July 2026 · Green Mart, Nagpur, Maharashtra · WhatsApp/Call: +91 86006 32420
We collect only the information you share with us through our enquiry forms or WhatsApp — your name, phone number, delivery location and order details. This information is used solely to process your enquiry, confirm rates, arrange delivery and communicate about your order.
We do not sell, rent or share your personal information with third parties, except as required to fulfil your order (e.g. delivery) or by law. Payments are processed by Razorpay on their secure platform — we never see or store your card, UPI or banking details.
Our website does not require login and stores no personal data itself. If analytics tools are enabled, they collect anonymous usage statistics only. To have your information removed from our records, message us on WhatsApp.
Rates: All rates shown on the website are indicative. Fish prices change with the daily market; the final rate is the one confirmed with you on WhatsApp before payment.
Orders: An order is confirmed only after mutual confirmation on WhatsApp and, where applicable, payment via the Razorpay link we send. Minimum order quantities may apply and are confirmed at the time of order.
Payment: Payments are made via Razorpay (UPI, cards, net banking) or as otherwise agreed. For regular business buyers, credit terms if any are agreed separately in writing/WhatsApp.
Quality: We supply fresh and frozen fish with honest declared weight. Certifications (ISO 9001, ISO 14001, HACCP) apply to our operations; certificates can be shown to business buyers on request.
Liability: Being perishable goods, our responsibility for product condition ends as per the Shipping & Returns policy below. Nothing on this site constitutes medical or nutritional advice.
Jurisdiction: These terms are governed by the laws of India; disputes subject to Nagpur jurisdiction.
Delivery areas & charges: We deliver across Nagpur city and region. Delivery within Nagpur city is free on orders of 50 kg or more (₹80 flat below that); outskirts and outstation deliveries follow the slab rates shown on our website's delivery estimator, confirmed on WhatsApp.
Delivery time: Fresh fish orders confirmed before 8 AM are normally delivered the same day within Nagpur; later orders the next morning. Frozen fillet deliveries are scheduled with you. Outstation frozen shipments use insulated or refrigerated (−18°C) transport and are quoted case by case.
Returns — please read (perishable goods): Fresh and frozen fish cannot be returned once delivery is accepted, as it is a perishable food product. Please check weight and condition at the time of delivery.
Quality issues: If you receive stock with a genuine quality problem, inform us on WhatsApp within 4 hours of delivery with clear photos/video. Verified quality issues will be resolved by replacement or refund of the affected quantity — our choice, done fairly. Frozen products that have been thawed, refrozen or improperly stored after delivery are not eligible.
Cancellations: Orders may be cancelled free of charge before dispatch. Once dispatched, perishable orders cannot be cancelled.
Green Mart, Nagpur, Maharashtra, India
WhatsApp / Call: +91 86006 32420
Email: orders@greenmart.in (update to your final domain email)