Last updated: October 2026 · Green Mart, Nagpur, Maharashtra · WhatsApp/Call: +91 86006 32420
We collect only the information you share with us through our enquiry forms or WhatsApp — your name, phone number, delivery location and order details. This information is used solely to process your enquiry, confirm rates, arrange delivery and communicate about your order.
We do not sell, rent or share your personal information with third parties, except as required to fulfil your order (e.g. delivery) or by law. Payments are processed by Razorpay on their secure platform — we never see or store your card, UPI or banking details.
Our website does not require login. Main enquiry form: when you use it, the site opens WhatsApp with your message and also sends a copy of the enquiry (product, quantity, buyer type, name, delivery location and notes) to Green Mart through Netlify Forms, our website host's form service, so the enquiry is not lost if WhatsApp does not open. We use it only to reply to you and are the only recipient. The wholesale and equipment forms only open WhatsApp or your email app and do not send a copy. To have an enquiry removed, message us on WhatsApp. We use Google Analytics 4 for usage statistics such as pages viewed and which contact buttons are tapped, only if you click “Allow analytics” on the cookie notice. Until you choose, the Google Analytics script is not loaded. You can change your choice at any time through “Cookie settings” in the page footer. We do not send names, phone numbers or enquiry notes to analytics. Google may process analytics data on servers outside your country, under its own terms. Importer enquiry form (For importers page): the details you enter (company, contact name, email, country, species, quantity, notes) are sent to Green Mart through Netlify Forms and used only to reply to you. To have your information removed from our records, message us on WhatsApp.
Rates: All rates shown on the website are indicative. Fish prices change with the daily market; the final rate is the one confirmed with you on WhatsApp before payment.
Orders: An order is confirmed only after mutual confirmation on WhatsApp and, where applicable, payment via the Razorpay link we send. Minimum order quantities may apply and are confirmed at the time of order.
Payment: Payments are made via Razorpay (UPI, cards, net banking) or as otherwise agreed. For regular business buyers, credit terms if any are agreed separately in writing/WhatsApp.
Quality: We supply fresh and frozen fish with honest declared weight. We have applied for ISO 9001, ISO 14001 and HACCP certification (in progress with an accredited body). Certificates will be shared with business buyers if and when they are issued.
Liability: Being perishable goods, our responsibility for product condition ends as per the Shipping & Returns policy below. Nothing on this site constitutes medical or nutritional advice.
Jurisdiction: These terms are governed by the laws of India; disputes subject to Nagpur jurisdiction.
Delivery areas & charges: We deliver across Nagpur city and region. Delivery within Nagpur city is free on orders of 50 kg or more (₹80 flat below that); outskirts and outstation deliveries follow the slab rates shown on our website's delivery estimator, confirmed on WhatsApp.
Delivery time: Delivery timing for fresh fish in Nagpur is confirmed on WhatsApp with your order. Frozen fillet deliveries are scheduled with you. Outstation frozen shipments, when available, use insulated or refrigerated transport and are quoted case by case.
Returns — please read (perishable goods): Fresh and frozen fish cannot be returned once delivery is accepted, as it is a perishable food product. Please check weight and condition at the time of delivery.
Quality issues: If you receive stock with a genuine quality problem, inform us on WhatsApp within 4 hours of delivery with clear photos/video. Verified quality issues will be resolved by replacement or refund of the affected quantity — our choice, done fairly. Frozen products that have been thawed, refrozen or improperly stored after delivery are not eligible.
Cancellations: Orders may be cancelled free of charge before dispatch. Once dispatched, perishable orders cannot be cancelled.
Green Mart, Nagpur, Maharashtra, India
WhatsApp / Call: +91 86006 32420
Email: orders@greenmart.org.in